E-Invoice - Frequently Asked Questions (FAQs)

1. What is e-Invoice?
An e-Invoice is a digital representation of a transaction exchange between a seller (supplier) and a purchaser (buyer), which goes through the government portal for validation and recordkeeping. E-Invoice replaces paper or electronic documents such as invoices, credit notes, debit notes and refund notes.

For more information, you may refer to the IRBM e-Invoice microsite:
https://www.hasil.gov.my/e-invois/.

2. What is a validated e-Invoice?
An e-Invoice validated by the Inland Revenue Board of Malaysia (IRBM) contains all the details of an invoice along with a Unique Identification Number (“UIN”), which is generated by the government system (MyInvois Portal) after proper verification of the core fields. A QR code will be generated after IRBM verification, and this code enables the purchaser to validate the e-Invoice online.

3. How to request a validated e-Invoice?
For store purchase
Please scan the QR code printed on the official receipt to request an e-Invoice.

For online purchase
Please visit this link:

For personal: https://timekeeper.store/pages/e-Invoice-personal

For company: https://timekeeper.store/pages/e-Invoice-company

4. Timeline for the buyer to request an e-Invoice?

You may request an e-Invoice from the website link (for online purchase) or QR code (store purchase) from the day of purchase and till 11:59 pm on the 1^st calendar day of the following purchase month as TIMEKEEPER has to check and consolidate all sales transactions after end of the month and submit to IRBM for validation. For any request for an e-Invoice that is submitted later than the stipulated timeframe, TIMEKEEPER has no obligation to issue an e-Invoice to the customer.

No.	Purchase Date/ Receipt Date	Request e-Invoice Date	Last Day	Request Status
1	1^st July 2025	1^st July 2025	1^st August 2025	Successful
2	1^st July 2025	31^st July 2025	1^st August 2025	Successful
3	31^st July 2025	1^st August 2025	1^st August 2025	Successful
4	31^st July 2025	2^nd August 2025	1^st August 2025	This request cannot be processed due to the timeline given by IRBM

5. How to fill in TIMEKEEPER’s E-Invoice Request Form?

Please get ready all the necessary information as follows:

Details	Remarks	Personal	Company
Full Name	Mandatory	Jason Lum	ABC Sdn. Bhd.
Tax Identification Number (TIN)	Mandatory	IG77007700033 EI00000000020 for Foreigners.	C20230751232
NRIC /Passport/ Business Registration No.	Mandatory	90107021779 Passport No. for Foreigners.	202307512384
SST Number	If Available	NA	W11-1988-42002254
Email Address	Mandatory	jasonlum@gmail.com	accounts@abc.com
Contact Number	Mandatory	0122233987	038005040
Address	Mandatory	21, Jalan Sentosa, Bandar Sentosa 57102, KL	G-13, ZYZ Point Centre, Bandar Business, 50100 KL
Invoice No./ Order No.	Mandatory for Online Purchase	Order No. #TK2347 Invoice No. 2503/026	Order No. #TK2347 Invoice No. 2503/026

For Store Purchase:

Please scan the QR code printed on the official receipt and fill in all the necessary fields to request an e-Invoice.

The QR Code is unique to its receipt number, hence make sure you scan QR from the correct receipt.

For Online Purchase

6. Where to find my Tax Identification Number (TIN)?
a) Via online through MyTax at the following link: https://mytax.hasil.gov.my ;
b) HASiL Live Chat;
c) HASiL Care Line at +603-8911 1000 / +603-8911 1100 (Overseas);
d) Customer Feedback Form at HASiL’s Official Portal https://maklumbalaspelanggan.hasil.gov.my/Public/ ; or
e) Nearest HASiL Branch.

7. When can I receive the validated e-Invoice?
For Online Purchase, please allow up to 7-14 working days from the date of request for the validated e-Invoice sent to you.

For Store Purchase, you will receive an automated email from system once e-Invoice is submitted.

8. How will I receive the validated e-Invoice?
The validated e-Invoice will be sent to the email address that you provided in the E-Invoice Request Form. Please check your email inbox. If unavailable, please check the spam/junk folder. Alternatively, you can log in to myInvois Portal (myinvois.hasil.gov.my) and retrieve the successful e-Invoice document details.

9. Can I resubmit the e-Invoice Request Form two times for the same receipt?
No, only one (1) submission is allowed for one sales receipt/order number. Customers are required to ensure all the information provided in the request form is true and complete before clicking “Submit”.

If validation fails, please check the email notification and follow the instructions to edit your data in the e-Invoice Request Form.